Desktop & IT Support Technician

Job Title

We Offer:

• Competitive compensation.
• A full benefits suite including Medical/Dental & Vision plans.
• 401k with company match.
• A supportive and growth-oriented culture.

Essential Functions:

• Support development and implementation of new computer projects and new hardware installations.
• Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• If necessary, liaise with third-party support and PC equipment vendors.
• Receive and respond to incoming calls and/or Jira / QC Tickets regarding desktop / equipment problems.
• Conduct continuous monitoring of internal equipment responsible for the creation/processing/handling of client work.
• Perform preventative maintenance on equipment responsible for job processing.
• Maintain and update backup systems for job processing, database administration and both on-site and offsite equipment replication.
• Become proficient in supporting high tech HP roll fed presses, printers, and other production equipment.
• Manage third party camera systems including user admin and monitoring storage.
• Maintain internal Quality Control systems (Web system for 40 devices).
• Maintain and work with software support for internal production systems.

Education & Experience Required:

• Associates degree or higher required. Computer science or related field preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• 2+ years of IT/Desktop support experience required.

Skills Required:

• Problem-solving and critical-thinking skills.
• Knowledge of computer software, operating systems, hardware and networking.
• Verbal and written communication skills.
• Able to work in a team as well as independently.
• Working technical knowledge of current protocols, operating systems, and standards.
• Hands-on hardware troubleshooting experience.