Customer Service Representative - St. Joseph - Distribution Center

Customer Service Representative

The primary purpose of this position is to communicate with different customers to process orders and assist with their queries regarding our products and services. Representatives also deal with customer concerns and communicate suitable solutions.

How you will do it:

1. Processes customer orders which may include, but is not limited to: receiving, entering, verifying, and acknowledging orders, preparing credits and weekly order status, assisting in expediting orders, maintaining order files, and investigating order related issues.
2. Monitors order status and takes actions to ensure plant is meeting customer delivery requirements and commitments.
3. Operates all existing customer systems including, but not limited to: order processing, credits, and customer concerns.
4. Maintains direct contact with both internal and external customers regarding orders

What we look for:

• High school diploma, or general education diploma from an accredited institution, is required. Associate or bachelor's degree preferred.
• Minimum 2+ years customer service experience in a manufacturing environment is required
• Strong computer skills and basic working knowledge of Microsoft Word and Excel.
• Excellent time management skills and ability to multi-task. Excellent organizational skills and attention to detail.
• Ability to consistently deliver excellent customer service to both external and internal customers.
• Strong communication skills including the ability to work collaboratively with external and internal customer

What we do here:

Our St. Joseph, Missouri distribution center charges, packages, and ships the batteries used in cars, boats, motorcycles, and heavy-duty trucks. We opened in 2000, now employ more than 280 people and operate six days per week. We are actively involved in our local community and give back through The United Way, Camp Quality, Second Harvest Food Bank and Habitat for Humanity.

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
• Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction.

Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.

Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion—where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.