Permit Services Representative

Permit Services Representative

The City of Victoria is seeking a detail-oriented and customer-focused Permit Services Representative to support our busy Permitting Operations team. This is for a "term unknown" position and, while the exact length of the appointment is not confirmed, this role offers the opportunity to gain valuable municipal experience, gain seniority, and contribute to the important work of ensuring safe and compliant building activity in our community.

As a Permit Services Representative, you'll be at the center of the permit process, helping residents, businesses, and contractors navigate applications, ensuring regulatory requirements are met, and keeping permit systems organized and accessible. Along the way, you'll collaborate with both internal and external stakeholders across the City to provide exceptional service to the public.

Perform administrative, technical and regulatory functions related to the processing and issuance of building, plumbing, electrical, sign and other construction-related permits in accordance with applicable bylaws, statutes and regulations, coordinate permit records and website information.

Provide coordination for a Permits and Inspections records management system, both electronic and paper; make recommendations for improvements to departmental processes such as permit circulation and record keeping in relation to drawings, permit related documents and paperwork in address files; research and develop content for division forms such as applications and checklists; facilitate approved changes.

Administer system for permit issuance process, including intake, circulation and issuance using the departmental electronic permit tracking system; generate reports to facilitate and track permit status; maintain and update spreadsheet database to track new and archived plans.

Coordinate the distribution of permit related process information on the City's website by collecting information and drafting content in consultation with department and communications staff, upload content to website.

Receive, review and analyse sign permit applications and perform calculations to assess compliance with sign regulation bylaw, respond to applicant regarding compliance or changes required to meet compliance; recommend application for approval or denial to Chief Building Inspector; monitor and follow-up on status of applications.

Respond to enquiries from the public, professional consultants and other departments by providing information regarding records, fees, permit procedures, bylaws and policies; schedule on-site appointments for inspectors; direct enquiries to appropriate department. Calculate applicable permit costs and make adjustments as required; collect payments for a variety of permits and services; issue approved permits as required; enter and update transactions into computerized cash and inventory control system; balance and verify daily revenue; prepare bank deposits; maintain records of deposits, permits and fees.

Type a variety of letters, memos, and reports; compose routine correspondence regarding permit application issues and fees; operate a variety of office equipment including fax/scanner and photocopier machine.

Perform related duties where qualified.

Work is generated by construction and sign permit activity and requests for service or is assigned by supervisor. Work is reviewed through discussions with supervisor. Issues such as building, plumbing and electrical code enquiries are referred to inspectors.

Lift, carry or transport medium to heavy weight plans and material. (occasional) Sit or stand with arms unsupported while keyboarding. (frequent) Prolonged standing at counter. (often) Work from ladder while filing. (occasional) Deal with negative and verbally abusive comments and complaints. (occasional) Focus on detailed drawings and a variety of source data and computer for short periods. (frequent) Office. File Room. (Occasional) Exposure to dust from archival plans. (rare)

Organize and prioritize work. Understand and apply administrative and regulatory functions related to processing and issuance of sign and construction-related permits. Type 60 wpm; working level operation of current City word processing, spreadsheet and other related departmental software. Use standard office equipment. Read and interpret technical drawings and plans. Interpret related policies, regulations and bylaws. Maintain accurate records and coordinate record keeping practises. Establish and maintain effective working relationships. Deal effectively with the public and outside agencies.

Formal Education, Training and Occupational Certification: Accredited courses in Engineering or Architectural Technology. (6 Months) High school graduation. Experience: 2 years of related experience. or an equivalent combination of education and experience.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. If you require assistance, please email us at careers@victoria.ca.