Customer Experience Intern
City of Olathe
Customer Experience Intern
The Customer Experience Intern will be introduced to three core work group disciplines to explore and build foundational skills in customer experience management, daily operations support, and City Clerk functions. This role provides hands-on exposure to municipal government operations while supporting the City's commitment to exceptional, resident-centered service.
Discretion, professionalism, and tact are essential when interacting with residents, customers, and City staff. A strong focus on customer satisfaction, service consistency, and operational excellence is critical to success in this position. Compensation for this position is an hourly rate of $16.50.
The Customer Experience intern will assist in projects focused on data-driven decisions, effective communication, and continuous improvement, working with the Customer Experience team to boost efficiency, improve service, and strengthen the City's customer-centric culture.
Key Responsibilities
- Supports daily operations, streamlines billing and service processes, and participates in projects to enhance customer experience, efficiency, and consistency.
- Assists with data collection, analysis, and reporting for customer experience initiatives while gaining exposure to City Clerk functions.
- Demonstrates strong customer service, communication, time management, and organizational skills, and works effectively in a team-oriented environment.
- Maintains discretion with sensitive information and shows an interest in public service and municipal operations.
Qualifications
Experience: Familiarity with Qualtrics, Excel, Word, PowerPoint, Teams, and Outlook is preferred.
Education: Must be a current college student pursuing a degree in finance, accounting, business administration, public administration, or a related field.
Licenses & Certifications: None required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.