Senior Customer Service Representative - 721263

Senior Customer Service Representative

Full-time

Agency: CONSUMER AND WORKER PROTECTION

Job Category: Constituent Services & Community Programs

Compensation: USD 42,288 - USD 50,711.12

Job Description

Licensing seeks a Senior Customer Service Representative to join the 311 team, with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks but not limited to:

• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Monitor and provide coaching to other staff;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures; and
• Perform all relevant and related Licensing tasks as assigned when needed.

Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.