Help Desk Consultant, Bureau Of Early Intervention

Help Desk Consultant, Bureau of Early Intervention

Full-time

Agency: DEPT OF HEALTH/MENTAL HYGIENE

Job Category: Health

Compensation: USD 53,370 - USD 61,376

Job Description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program. Position Summary: The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit. Reporting to the Help desk supervisor, the Help Desk Consultant will facilitate system resolution of issues that prevent children's cases from progressing or providers from billing for services rendered in the Early Intervention. Job Duties and Responsibilities: - Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow. - Complete data entry activities for the timely submission of case information into appropriate program databases. - Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities. - Research and resolve billing issues using the program database and other available resources. - Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes. - Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database. - Complete special projects as assigned.

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.