Senior Water Service Inspector (7317) - Customer Service Bureau - San Francisco Public Utilities Commission – (exempt)

Senior Water Service Inspector (7317) - Customer Service Bureau - San Francisco Public Utilities Commission

Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project

Location: 1980 Oakdale Avenue, San Francisco

Hours: Monday – Friday, 7:00 am – 3:30 pm

Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules and regulations pertaining to customer water services, water quality concerns and applicable water conservation programs; making regular contacts with the general public, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; and preparing and maintaining regular operating records pertaining to water services.

DISTINGUISHING FEATURES:

The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager. The 7317 Senior Water Service Inspector is distinguished from the 7316 Water Service Inspector by the fact that they inspect the more difficult and complex complaints as well as have the responsibility of supervising the Water Service Inspectors.

SUPERVISION EXERCISED:

The Senior Water Service Inspector supervises the 7316 Water Service Inspectors and other subordinate staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

1. Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross-connections and backflow, and billing irregularities.
2. Coordinating with outside vendors performing meter exchanges, MTU installations, and related field activities.
3. Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
4. Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
5. Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
6. Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
7. Collaborate with vendors, IT, and field operations staff to address AMI-related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
8. Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
9. Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
10. Develop, document, and maintain AMI business processes, procedures, and technical configurations.
11. Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
12. Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
13. Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
14. Assist the AMI Operations Manager with system upgrades and maintenance planning.
15. Participate in and perform the more complex water service tasks, including handling high-level negotiations with customers, customer representatives, contractors, and public agencies where significant decision-making is required.

Qualifications:

1. Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a 7316 Water Service Inspector); AND

2. Possession of a current valid Class C driver's license.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.