Senior Application Support Analyst

Senior Application Support Analyst

We are seeking a highly motivated and experienced Senior Application Support Analyst to join our team. The successful candidate will be instrumental in ensuring the stability, high availability, and optimal performance of our critical enterprise applications, with a particular focus on Wealth applications. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with various stakeholders in a global environment.

Key Responsibilities

• Work closely with Product Owners, Business Analysts, and Systems Analysts to assess system impacts and document comprehensive support requirements.
• Lead and manage the resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis, ensuring timely follow-through to resolution.
• Drive and champion stability initiatives aimed at achieving high application availability, robust monitoring, effective failover mechanisms, and overall resiliency for Business-As-Usual operations.
• Oversee and manage change processes, incidents, and problems within a global enterprise context.
• Provide dedicated application support for Wealth applications and actively participate in release activities, ensuring smooth deployments and post-release stability.
• Implement, configure, and maintain application and hardware service monitoring using a variety of advanced technologies.
• Develop, update, and maintain comprehensive run books and knowledge-based articles to support efficient operations and problem resolution.

Required Skills and Experience

• Proven experience in production support or application support roles, preferably in a global enterprise environment.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis effectively.
• Experience in incident, problem, and change management processes.
• Ability to work collaboratively with cross-functional teams including Product Owners, Business Analysts, and Systems Analysts.
• Excellent communication skills, both written and verbal, for documenting issues and collaborating with stakeholders.
• Demonstrated commitment to application stability, high availability, and resiliency.
• Experience with Wealth applications is a significant advantage.

Technical Proficiencies

• Application Platforms: OpenShift, WebSphere, Weblogic, Microservices, Gemfire
• Monitoring & Observability: Apps Dynamics, Splunk, ITRS
• Deployment & Automation: uDeploy, Autosys, Shell Scripting
• Database Technologies: Mongo, Oracle databases
• IT Service Management: ServiceNow
• Other Tools: EVOLVEN