Client Onboarding Custody Manager

Client Onboarding Custody Manager

The Client Onboarding Custody Manager provides full supervisory and leadership responsibility for the daily operations of the team consisting of 6-8 people. Ensures motivation and development of the team members as well as direction of daily tasks and responsibilities. Leverages extensive experience to provide valuable insights and advisory to team members.

Responsibilities:

1. Manage a team of approximately 6-8 direct reports and support the motivation of staff through constant interaction with the team
2. Responsible for effectively leading, motivating, training, and developing the team to achieve defined business objectives
3. Perform day-to-day oversight on the account opening and maintenance processing, including daily management of in-process and service-related activities
4. Focus on accurate delivery of all functions and resolution of operational exceptions, ensuring the delivery of very high-quality service to customers and internal partners
5. Optimize manpower based on performance metrics to achieve expected productivity levels and to ensure that the team delivers as per service level agreements
6. Support process improvements and automation initiatives aimed at reducing manual work and operational risk
7. Deal with variable and sometimes complex issues with substantial potential impact and short delivery time
8. Maintain a strong culture of risk and controls in the team through various processes and check points

Qualifications:

• Minimum 5 years of experience in the financial sector, specifically within Securities Services; additionally direct exposure to client account opening and maintenance functions will be an advantage
• Previous team leading or supervisory experience is required
• Demonstrate a high level of diligence and motivation; able to effectively combine people and process responsibilities
• Advanced execution, self-organization, and time management skills combined with strong analytical and problem-solving skills
• Proven ability to drive process automation and optimize team performance through data-driven metrics, consistently meeting service level agreements.
• Proficient in Microsoft Office and fluent in English (written and spoken)
• Readiness to work during public holidays on rotational basis

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.