Client Onboarding Analyst

Client Onboarding Analyst

If you are looking for a position that can give you a professional career boost, then this is the right place for you. We're seeking a Client Onboarding Analyst to join our team and play an important role in ensuring a smooth and efficient onboarding experience for our clients.

Join our team and gain valuable experience in global markets. Develop a comprehensive understanding of the financial services landscape, providing a strong foundation for career advancement. Drive seamless client onboarding and shape the future of client relationships.

What You'll Do:

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
• Provide outstanding customer service and resolve client inquiries with expertise and efficiency.
• Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients.
• Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements.
• Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process.
• Lead projects within the account services space, collaborating effectively with cross-functional teams.
• Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity.
• Promote a strong risk management culture and ensure regulatory compliance.

What We're Looking For:

• Bachelor's/University degree
• Advanced level of English (written and spoken) as you will have a direct contact with our clients
• 1-3 years of experience in client facing roles, such as Client Onboarding, Client Documentation Review, Customer Due Diligence.
• Experience in financial / banking sector is a plus
• Excellent interpersonal and communication skills as you will directly interact with large institutional clients and regulators.
• Good time and project management skills as we are dealing with multiple clients
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Demonstrated commitment to risk management and regulatory compliance.

What We Can Offer You:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program; Life Insurance Program; Pension Plan contribution (PPE Program);
• Paid Parental Leave Program (maternity and paternity leave)
• Holiday Allowance
• Sport Card + Sport and team recreation activities
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. We are waiting for you!