Associate Operations Support Analyst

Assoc Operations Support Analyst

The Assoc Operations Support Analyst is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Run and analyze reports such as monthly drill reports to create a master drill schedule
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on drill processes as well as provide testing assistance for production validation
• Prepare basic presentations for management and audit
• Support trouble ticket resolution
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-2 years of relevant experience preferred
• Knowledge of Basic Banking and Services
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience

Research and process returned safe deposit payments and submit subsequent financials.

Giving direction to CSIPL and assigning work to CSIPL to complete. Feedback provided to CSIPL management as coaching tool for processors.

Work closely with Safebox Vault Operations team to keep process in compliance with state reporting deadlines.

Participating in branch closing/relocation project calls presenting progress, creating reports, conducting training, fielding questions, and working with Legal to provide responses.

Issues concerning the Safebox Accounting system and safe deposit administration must be escalated immediately to management.

Manage drill notice letter inventory working closely with Legal/Compliance to approve changes made to client drill notices.