Customer Service Senior Analyst

Customer Service Senior Analyst

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities include:

• Managing a portfolio of high-profile clients and serving as single point of contact for queries, engaging to understand client service needs and gaps
• Liaising with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
• Ensuring transactions are executed timely and accurately
• Identifying and implementing process improvements and testing new features/functions
• Performing regulatory, audit and control assessments and creating reports for internal and/or external distribution
• Contributing to short and long-term projects and engaging with global partners where necessary to meet client requirements
• Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

Qualifications include:

• 5-8 years of previous cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• Aptitude for utilizing reporting tools and applications
• Proven organizational skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

Education

Education includes:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.