Client Service Officer

Client Service Officer

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Commercial Cards Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview: In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of our clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 600 corporate clients, 45 markets with significant further expansion underway. The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.

What you will do:

• Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
• Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
• Taking ownership of issues and coordinating fast resolution
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
• Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager

What we will need from you:

• Proficiency in English
• Another European language is an asset (German and French preferred)
• A minimum of 2 years of experience in business-to-business customer service, account management or sales
• Good presentation & communication skills
• Clearly articulate, with effective speaking and writing skills
• Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
• Strong MS Office and system skills

What we can offer you:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.