Client Onboarding Representative (contract)

Client Onboarding Representative (Contract)

We're currently looking for a high caliber professional to join our team as Client Onboarding Representative based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.

In this role, you're expected to:

• Process clients' requests related to system set up including signatories' updates and documentation lodgment.
• Cooperate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provide response to client and internal inquiries.
• Prepare documentation for archiving.
• Apply appropriate bank's regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Document operation procedure updates.
• Process clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
• Cooperate with and support other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
• Perform other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
• Ensure high levels of client satisfaction through strong product, process and client knowledge.
• Identify and suggest process improvements.
• Assist in the implementation of validated process improvements.
• Understand procedures and controls for operational processes.
• Support Manager with quality assurance process.
• Participate in user acceptance test of new systems.
• Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• 0-2 years experience
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).
• High School diploma or equivalent

Take the next step in your career, apply for this role at Citi today.