Avp - client Service Onboarding Specialist - issuer Services

AVP-Client Service Onboarding Specialist-Issuer Services

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Job Overview

The Client Onboarding Officer supports the Regional team (JANA and South Asia Clusters) in Agency & Trust on KYC and Account implementation. Provide the highest level of customer service and teamwork to Sales and TRM teams and other internal partners independently. Strong communication and diplomacy skills are required. The role acts as an SME on KYC related matters / account opening which mainly constitute adherence to local regulations across multiple jurisdictions.

Key Responsibilities / Qualifications:

• Minimum of 7-10 years of relevant experience in KYC, AML or compliance roles
• Experience in KYC Operations, AML, Regulatory Compliance Requirements
• Sanctions and name screening disambiguation; ability to identify potential red flags or suspicious activity and escalate as necessary.
• Conduct due diligence checks in line with local regulation and Bank requirements
• Experience in FATCA/CRS, Account Opening (preferably Custody and Escrow accounts)
• Strong ability to manage multiple concurrent deadlines, prioritizes, and works well under pressure
• Maintain accurate and up-to-date records in internal systems.
• Excellent communicator with demonstrable stakeholder management capabilities
• Attention to detail of use of sensitive client information.
• Excellent team player - positive, inspiring, motivating, solutions-oriented.
• Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
• Fluent in English; other APAC languages (including Mandarin) an advantage.

Education:

• Bachelor's degree/University degree or equivalent experience

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