Account Executive - Services Sales

Account Executive – Services

The role is within the EMEA Services, Software & Strategic Sales Organization. Our Vision is to drive customer business outcomes and improve our relevance in core markets. We achieve lifecycle selling by integrating our services, software and adaptable commercial models, to provide outstanding customer results. We have three pillars of growth: customer relevance, talent acceleration and One Team, One Voice.

In the Account Executive – Services role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our largest account. The role will be crucial in growing Premium Services offerings and penetration within our customers and in improving our New, Recurring Annual Services ACV, a very important financial metric for Cisco.

You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner facing activities to conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the expert on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

Our Team – SP Services Sales – is covering EMEA Service Providers. We are looking for an Account Executive – Services Sales to cover our strategic Service Provider Saudi Telecom, headquartered in Riyadh, KSA. Our Team is passionate about positioning whole broad portfolio of Cisco Services – Support, Consulting, Packaged and Learning Services across our cluster. Services Sales is a highly respected team of services professionals working closely with Cisco customers and Partners, driving the development of new business models, solutions & ways of working. Team is cooperating with various Cisco organisations in driving services sales opportunities.

Success is directly associated with creating strong and meaningful customer relationships and attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, CX Delivery, CX SDA, CX Architectures, CX CMS, Legal, Finance and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

You have in-depth knowledge of selling processes. (i.e., strategic account planning, extended resource engagement, sales cycle, etc). You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers.

You will also be responsible for weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction. You are able to demonstrate skills of negotiation with peers, partners and customers using a Win/Win philosophy.

You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative mentality and understand the value of the collective team with the ability to pull in crucial team members and complete to closure.

A self-starting sales professional with shown success in the technology services industry with a strong aim to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Minimum Qualifications:

• BA degree - MBA or graduate degree preferred
• 4+ years of experience in the tech sales space
• Proven sales track record of closing business and exceeding targets
• Strong services sales experience in IT and Telco or related industry and experience selling directly or through channel partners
• Have a good understanding of the SP market, trends and business dynamics
• Uncovers and understands customer strategies and objectives; identifies and leads multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
• Solution selling skills aligned to each customer's unique business problems and strategic objectives
• Strong Arabic and English language skills and ability to work with different cultures and nationalities often working virtually
• Some travel may be required

Desired Qualifications:

• Knowledge of Cisco's or a competitor's Professional / Advanced Services portfolio
• Expertise in Outside-In / Consultative selling
• Understanding of Key Drivers and Strategic Imperatives of relevant Industry
• Excellent communication skills (facilitating meetings and briefing senior management)
• Track record of selling services in the Middle East region
• Strong leadership skills and pro-active approach
• Persistence & resourcefulness – being able to challenge & not take 'no' as an answer
• Ability to develop positive relationships based on deep understanding of the customer's perspective
• Collaborate and drive cross functional team within Cisco through influence to desired outcomes

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.