Technical Support Advisor

Technical Support Advisor

We are seeking a Technical Support Advisor to provide Level 2 production support for Care Solutions applications, ensuring stable, reliable, and high-performing production environments. This role plays a critical part in incident management, root cause analysis, and operational readiness, partnering closely with application development teams and business stakeholders across the Care Solutions ecosystem.

The ideal candidate brings strong technical depth, a structured problem-solving mindset, and the ability to operate effectively in a fast-paced, cross-functional production support environment.

Key Responsibilities

• Lead investigation, triage, and resolution of high-priority production incidents, including escalation coordination and stakeholder communication
• Partner with application development teams and business stakeholders to support operational readiness and ongoing production stability
• Review application designs, enhancements, and changes prior to production release to ensure performance, reliability, and supportability
• Develop and maintain subject-matter expertise across end-to-end application workflows and system integrations
• Perform and contribute to root cause analysis (RCA) and drive corrective and preventive actions
• Promote design consistency, quality standards, and production support best practices across projects
• Coordinate production deployments and changes, ensuring alignment with business expectations and support processes
• Contribute to documentation, runbooks, and operational knowledge to improve support efficiency and resilience

Required Qualifications

• Strong analytical and troubleshooting skills across application, middleware, and database technologies
• Hands-on experience with database technologies such as Oracle, SQL, or MongoDB
• Experience supporting server platforms including UNIX, AIX, Linux, Windows, and virtualized environments
• Understanding of application development lifecycles, release management, and test environment support
• Experience with monitoring, alerting, capacity, and performance management tools
• Experience or working knowledge of AI-enabled tools used to improve operational efficiency, automation, or reporting
• Excellent written and verbal communication skills, including technical documentation and stakeholder updates
• 5+ years of experience in application development, production support, or a related technical support role