Senior Clinical Account Executive - Mymattrix - Remote (workers Compensation) - Remote Eligible

Sr. Clinical Account Executive

This is a Hybrid position (3 days per week in-office + 2 days work at home). The incumbent candidate can be based out of any US Cigna Healthcare office and is not restricted to locations that are listed in this posting.

Job Summary:

The Sr. Clinical Account Executive (CAE) position is an exciting opportunity for a pharmacist who is looking to leverage their pharmacy and clinical expertise to meet the client's strategic goals and drive improved clinical and financial outcomes for their claimants. In this role the CAE will use their deep understanding of the pharmacy/clinical landscape and pipeline, as well as strong clinical, analytical, financial, and business skills to develop and present a comprehensive strategy aligning and supporting to the client's strategic goals. The strategic plan should address critical business metrics such as client satisfaction, clinical support and clinical solution program adoption – with a goal to deliver lower clinical costs and optimal clinical outcomes. This role requires the CAE to think forward into the future as the clinical landscape continues to evolve, be comfortable with a wide variety of data elements, have an ability to draw insights from that data while being claimant-centric and promoting an optimal patient experience. They must serve as the client's gold-standard clinical resource and be knowledgeable of new clinical innovations that are occurring beyond medications, including digital health innovations and new clinical delivery models. They will partner with the Client's Clinical team, Pharmacy Director, Medical Director and/or clinical staff to provide a comprehensive management plan. They are the client's clinical consultant and expert and are responsible for providing comprehensive management of clinical strategies, initiatives, and new clinical solution adoption in order to meet the client's and myMatrixx's common goals.

Essential Functions:

1. Leads (and partners with Account Executive) the adoption of clinical solutions to clients through consultative methods (e.g. client P&T presentations, quarterly/annual business reviews, presentation of modeling/reporting ,etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal colleagues.
2. Leads custom formulary management recommendation discussions with client aligning internally with enterprise formulary operational best practices and goals.
3. Leads the development, preparation, and presentation of clinical strategy for each client assigned. Acts in concert with assigned Account Executive and Account Manager to service the health management consultative needs of the client.
4. Leads clinical client Strategic Planning and Review Consultation (SPARC) meetings. Responsible for retention, client loyalty and maximizing solution sales opportunities within assigned portfolio. Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met.
5. Shares best practice standards with broader CAE peer audience as well as clients and demonstrates understanding and interpretation of current industry drug trends and how those trends may impact client's clinical results. Participation in process improvement initiatives to support the health plan clinical benefit adapt and innovate to trends in the market.
6. Engage in client dialogue that addresses the needs of the client while building trust and credibility and becoming a trusted advisor in clinical outcome success. Provides feedback from clients to internal partners of new product or revenue opportunities.
7. Functions as primary clinical resource and new solution product expert for the client.

Qualifications:

• Current U.S. Pharmacist License
• Minimum of 5 years licensure experience preferred
• 3 years of Client facing experience preferred
• Workers' Compensation experience preferred
• Proficiency in using Microsoft applications
• Excellent presentation and communication skills required.
• Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
• Ability to learn multiple internal reporting and analytic tools for client management.