Senior Account Manager - Hybrid - Express Scripts - Remote Eligible

Sr. Account Manager

The Sr. Account Manager acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr. Advisor is responsible for tracking operational performance guarantees and maintaining documentation for client review. The individual works with Account Executives on developing strategies for up sells, expansion and plan implementation for new and existing clients.

Essential Functions

• Manage day to day client relationships through comprehensive knowledge of client's benefit plan and Express Scripts' product offerings.
• Interact day to day with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up sells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review ESI's operational performance against client's expectations and needs.
• Present Express Scripts operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and up sell opportunities.
• Take a broad perspective to identify innovative solutions.
• Work independently, with guidance in only the most complex situations.
• Represent the organization as the prime technical contact projects.
• Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

Qualifications

• Bachelor's degree in related field or 14+ years of experience.
• Medicaid experience preferred
• 8+ years relevant experience with Bachelor's Degree or Master's degree and 6+ years of relevant experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to work cross-functionally to resolve complex client issues.
• Ability to travel overnight up to 20%.

About the Department

As a member of the Sales and Account Management team, you're the face of Express Scripts for our clients. Your team is responsible for relationship building, winning new business and retaining clients. You'll educate clients on how our benefit offerings can help them achieve their business goals and make recommendations on products and services to best serve their members.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.