Dedicated Client Service Partner - Cigna Healthcare - Remote - Remote Eligible

Client Service Partner

As a Dedicated Client Service Partner, you'll act as an extension of the Cigna Account Management team, delivering hands-on support to client HR partners and employees. You'll build strong relationship management skills, problem-solving abilities, and a deep understanding of Cigna products, benefits, and claim processes. Ready to deliver exceptional service and strategic insights that drive client satisfaction and program performance?

What You'll Do:

• Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience
• Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care
• Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
• Educate employees on plan offerings, benefit usage optimization, and available resources
• Conduct lunch-and-learn sessions, presentations, and client-aligned communications.
• Assist in coordinating and support onsite client wellness initiatives
• Run and analyze claims reports to identify trends and perform root cause analysis on errors
• Support new-hire onboarding, open enrollment, and health fair activities

What You'll Need To Do The Job:

• Must have established and current experience as a Dedicated Client Service Partner
• High School Diploma or GED required; associate or bachelor's degree, preferred
• Minimum 3 years in healthcare, pharmacy, or pharmacy benefit management (PBM) Experience in client-facing roles or benefits administration, strongly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), required
• Familiarity with benefits, administration platforms and CRM systems, strongly preferred
• Able to juggle multiple priorities independently, using strong problem-solving skills and creativity to drive positive client outcomes, required
• Proven success in building strong client relationships while delivering concierge-level customer service, required
• Excellent verbal and written communication skills, with the ability to deliver clear, impactful presentations and messaging, strongly preferred
• Experience supporting wellness initiatives and benefits education programs, preferred
• Familiarity with benefits administration systems and virtual meeting tools such as Webex or Microsoft Teams, strongly preferred
• Ability to work a flexible schedule and travel as needed (up to 30%), required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.