Customer Service Representative (progyny) - Remote - Remote Eligible

Customer Service Representative at Freedom Fertility

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Customer Service Representative at Freedom Fertility, you'll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you'll work for a company that truly cares about people while helping our patients achieve happiness.

Here's a little more on how you'll make a difference:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information.
• Be a team player – Escalate complex claims to the appropriate team for further action.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• Call center experience preferred, not required
• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• Multitasking - Operating several systems at once
• PC skills including knowledge of Microsoft Office Suite (Outlook) and Internet

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.