Customer Service Representative – Customer Response Team - Freedom Fertility - Remote Eligible

Customer Service Representative – Customer Response Team - Freedom Fertility

This is a permanent work from home position, unless already working onsite in Massachusetts. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Customer Service Representative – Customer Response Team at Freedom Fertility, you'll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you'll work for a company that truly cares about people while helping our patients achieve happiness.

Here's a little more on how you'll make a difference:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
• Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.

What you'll do:

• Outreach to patients when payment declines or differences in costs
• Set up medication reshipments
• Research issues and problem solve

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay
• 401K with company match
• Tuition Assistance
• Fun, friendly and unique culture – bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization and time management skills
• Strong attention to detail, accuracy, and quality.
• Excellent communication skills; written and verbal.
• PC skills including knowledge of Microsoft Office Suite and Internet
• Willingness to work a flexible schedule.

Work Schedule:

• Saturday rotation
• Mix of mornings, mids, and closings

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.