ESIS Implementation Manager, Customer Experience

Implementation Manager

The Implementation Manager leads the onboarding, offboarding, and deployment of solutions for new and existing clients, ensuring seamless transitions and high levels of customer satisfaction. This role works collaboratively with clients, internal teams, and stakeholders to deliver projects on time and within scope.

Key Responsibilities:

Manage end-to-end implementation projects for new and existing customers.

Act as the primary point of contact during onboarding, offboarding, and deployment phases.

Develop and maintain project plans, timelines, and documentation.

Coordinate cross-functional resources (Product, IT, Sales, etc.) to achieve project objectives.

Conduct regular status meetings and provide updates to clients and internal stakeholders.

Identify and address issues or risks that may affect project delivery.

Ensure successful handoff to Customer Success Managers after implementation.

Gather client feedback and contribute to ongoing improvement of implementation processes.

Qualifications:

Insurance or claims knowledge is preferred.

Project management experience is required.

Demonstrated ability to communicate and present effectively, with the capability to influence customers and stakeholders at all organizational levels.

Proven experience managing multiple projects simultaneously.

Strong organizational and time management skills.

Excellent problem-solving and analytical abilities.

Ability to work collaboratively in a fast-paced environment.

Technical aptitude and a willingness to learn new software quickly.

Bachelor's degree in Business or a related field.

Minimum of 3 years of experience in project management, implementation, or customer success roles.

The pay range for the role is $94,000 to $136,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Identification 29287

Job Schedule Full time

Regular or Temporary Regular

Job Category Customer Experience

Business Unit United States

Legal Employer ACE American Insurance Company

Posting Date 01/14/2026, 04:33 PM