Account Coordinator

Client Account Coordinator

Are you hoping to join a business that offers a genuine 'people first' culture? Here at Chubb Fire & Security, we have an opportunity for a Client Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full-time, permanent basis.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies. Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organizations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

Salary: Up to £25,000 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety of discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognizing outstanding contributions from all employees and encouraging excellence

What You'll Be Doing As An Account Coordinator

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient, and cost-effective manner while always achieving total customer satisfaction.

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Work closely with several Account Directors to manage day to day client expectations
• Pro-active management of outstanding jobs – order, service and callouts
• Build professional business relationships with designated customer including courtesy communication
• Management of visit reports and quotations
• Resolution of customer disputes including liaison with other areas of the business as necessary
• Preparation and submission of KPI information
• Organization and prioritization of own workload

Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring

You will be an exceptional administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment. You'll be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – Strive to understand and resolve potential issues whilst working to SLA's/Deadlines
• Solid IT literacy – Including strong, demonstrable Excel skills, you will be responsible for producing reports
• Prioritize workloads & multitask effectively – You'll be working with a number of customers at any one time

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.