Technical Support Scientist

Technical Support Scientist

Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective. Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Australia and with team members based globally, Chrysos Corporation's diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate, and safe ore analysis for the global mining industry.

The company's flagship technology, PhotonAssay™, steps around centuries-old chemistry-based assay methods to deliver true 'atom-counting' analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking PhotonAssay™ to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There's opportunity around every corner and the support to help you achieve your goals.

About the Role

The Technical Support Scientist provides support to internal teams and external clients in support of our PhotonAssay™ instruments deployed globally. The key responsibility is to respond to queries, diagnose causes, troubleshoot events, and implement solutions.

As the Technical Support Scientist, you'll serve as the go-to expert, supporting internal teams and external clients to analyze and resolve queries with precision and expertise. The role is primarily desktop support based with little travel requirements; however, the role does require work outside of the 9am - 5pm weekday work hours including afterhours support and an offset working week either Sunday-Thursday or Tuesday-Saturday.

What You Will Do

Data Quality:

• Provide office-based monitoring and support of PhotonAssay™ instrument detector testing and installations.
• Remotely analyze PhotonAssay™ instruments to ensure client expectations for availability, accuracy, and overall performance are met or exceeded.

Client Technical Support:

• Provide timely and accurate responses to client and stakeholder interactions, including analyzing reports, responding to emails, phone calls, and explaining how to rectify technical issues.
• Provide practical assistance in the set-up and commissioning of new instruments as required.
• Coordinate and lead regular scheduled client and stakeholder meetings.
• Develop training and education materials.
• Interact with local and global Chrysos staff and clients in support of scheduled and unscheduled events.

Contribution and Collaboration:

• Utilize existing or developing skills to identify opportunities for improvement.
• Contribute to a culture that values collaboration, technical excellence, and ongoing staff learning and development.
• Support the development of a strong workplace health and safety culture.

Who You Are

Essential:

• Degree or diploma in a STEM discipline (Mathematics or Science preferred), or equivalent professional experience in a technical field.
• Demonstrated experience in data/information analysis and reporting.
• Prior experience in a technical support role.
• Excellent written and verbal communication skills.
• Strong interpersonal and collaboration skills, with the ability to work effectively across technical disciplines.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to thrive in a global, cross-functional team environment.
• Proven analytical and methodical problem-solving skills.
• Must have legal authorization to work in Canada.

Desirable:

• Hands-on experience performing quality assurance in a laboratory setting.
• Experience conducting data or statistical analysis in laboratory or commercial environments.
• Proficiency with basic scripting, plotting, or programming tools such as MATLAB, Python, R, or similar.
• Background in software and/or information technology.
• Familiarity with basic electronics testing and troubleshooting, including the use of oscilloscopes, signal generators, and multimeters.

Who We Are (Our Values)

• Safety is a Non-Negotiable - Safety isn't just a value — it's our way of life. It's about creating a culture where physical and psychological safety are top priorities. We speak up, challenge assumptions, and hold ourselves accountable to protect one another.
• One United Team – We thrive on trust, respect, and empathy. By embracing each other's unique contributions and supporting one another, we build collective strength to solve problems, celebrate wins, and grow together.
• Delighted Customers – Our customers, both internal and external, are at the heart of everything we do. By listening, understanding, and acting with care, we consistently go above and beyond to deliver exceptional experiences.
• Always Improving – We are curious, courageous, and committed to progress. Every challenge is an opportunity to grow, and every step forward builds toward something extraordinary. Making or doing things better isn't just a goal — it's our mindset.

Why Join Us? Your Rewarding Career Awaits

At Chrysos, we value our team members and offer a supportive and dynamic work environment with opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.

If this opportunity aligns with your career goals, we'd love to hear from you. Please apply through the link below and let's explore the potential of working together.

Join Chrysos and be part of an innovative team that's shaping the future of mining technology!