Client Services Officer, Shanghai

Job Title

Office Administrative

Provide administrative support to the office.

Make the office run smoothly.

Supply the assistance with Shanghai operation in viewing issues.

Training Shanghai Office Intern for daily operation, especially FOH

Client Service

Handle general client (internal and external) inquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but no limited to, view / auction information, condition report assistance, sale results, Christie's.com, Christie's LIVE, Online Auctions, WeChat Mini Program and any bidding and account-related matters.

Provide general information on Christie's to the public, including information on forthcoming sales and auction house procedures.

Assist in gathering and recording Client Comments and survey responses.

Liaise with back office staff on client visits to ensure comfortable meeting place is available upon their arrivals.

Provide onsite support at Hong Kong Sales, Shanghai Sales and other special events as requested.

Maintain and refresh all signage, posters, catalogue displays, within the public spaces, including FOH, Registration and Payments area.

Bid Services

Direct communication with clients, creation of new accounts on COS.

Managing all bids received through all channels.

Control for Clients. Liaising with respective teams responsible for this.

Training and managing temporary staff during offsite sales.

Prepared to carry out these duties at offsite sales.

Requirement

Ability to maintain customer service posture and professionally represent Christie's to clients.

Detailed knowledge of resources available within the organization to resolve internal and external problems and concerns.

Ability to work professionally and responsibly with all other areas within the business.

General IT skills and knowledge of Excel, PowerPoint, Word, etc

Fluency in Mandarin and English.

Able to travel and work during weekends or holidays time to time as requested.

Other duties as assigned by Management.