Technical Support Intern

Technical Support Intern

The Tech Support Internship will allow the successful candidate to enhance their real-life experiences and learn modern skills in the field they are studying. Our I.T. Team troubleshoot and resolve issues with desktop software and hardware, printers, networks, telephones/voice systems and other related equipment consistent with Chobani's IT standards leveraging KCS practices.

Responsibilities

• Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite
• Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed
• Resolves and addresses issues related to windows PC's, security authentication, Mac's, mobile devices, virus/malware removal
• Documents work performed in JIRA system using a prescriptive and detailed KCS methodology
• Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
• Proactively identifies and escalates issues based on observed trends to the team and members of management

Requirements

• Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
• 0-2 years of related IT/tech systems experience
• Ability to work independently in a fast-paced environment
• Strong interpersonal skills, a team focus, and the ability to work in cross-functional teams
• Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
• Must display a passion for the Chobani brand
• Must possess a strong work ethic, and be an enthusiastic team player