SAP America: Senior Solution Customer Success Manager - supply Chain Management

Solution Customer Success Manager-Supply Chain Management

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Supply Chain Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of SAP Supply Chain solutions.

Your responsibilities include:

• Building deep executive relationships and earning trusted advisor status with customers
• Identifying new opportunities for customers to leverage new or expanded SAP solutions within and outside of the Supply Chain portfolio
• Mitigating churn and managing renewals of SAP solutions/services
• Identifying sales leads and supporting sales in expansion and upsell efforts
• Managing through crisis and de-escalating customer situations
• Driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you'll use:

• Professional skills: business acumen, complex problem solving, effective communication, customer orientation, establishing trust, influencing skills
• Tech industry & SAP general skills: key performance indicators (KPIs), artificial intelligence, software-as-a-service technology, innovation, supply chain, SAP cloud suite
• Role specific skills: customer value journey alignment, account governance, account strategy, customer success management, customer retention, relationship building, technology solution adoption, overcoming objections

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

The targeted combined range for this position is 121,000 - 261,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.