IT Support Analyst (select) - Rrn00015826/5880457

Infrastructure Shared Services Role

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office.
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones.
• Testing operation, and troubleshooting video conferencing devices and display walls.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices.
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience.
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration.
• Creating and updating technical documentation.

The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Here's What You Need:

• Minimum 1+ years supporting either IT or AV related industries.
• Minimum 1+ years working with ITIL software such as Service Now or Jira.
• Familiarity with enterprise collaboration platforms e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.
• An agile mindset with the ability to quickly adapt to changing priorities.
• Hands on Windows 10, Windows 11, and OSX support experience.
• Hands on Android and iOS support experience.
• Must be capable of working in a fast paced environment both as an individual and as part of a team.
• Strong communication skills to interface with non technical stakeholders and senior leadership.
• High School Diploma or GED.
• Bonus points if you have experience working in either a client facing or senior executive facing role where professionalism is key.
• Bonus points if you have any IT or AV related certifications e.g. CompTIA, CTS, Microsoft, or Cisco.
• Bonus points if you have a background in photography for the offering of professional grade employee headshots portraits.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.

Role Location Hourly Salary Range:

• California $21.97 to $49.57
• Cleveland $20.34 to $39.66
• Colorado $21.97 to $42.84
• District of Columbia $23.37 to $45.63
• Illinois $20.34 to $42.84
• Maryland $21.97 to $42.84
• Massachusetts $21.97 to $45.63
• Minnesota $21.97 to $42.84
• New York/New Jersey $20.34 to $49.57
• Washington $23.37 to $45.63

Requesting an Accommodation:

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements:

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.