Field Service Technical Support

Field Engineer

Apex Systems is currently hiring for a Field Engineer with a large Business Services client. Location: Chicago, IL Duration: 24+ Months Pay Rate: $22-25/hr. Work Schedule: Monday-Friday, 8-hour shifts (40 hours/week) potential overtime. Travel Requirement: Up to 50-75% (Must have own vehicle; mileage reimbursement,.72 cent back per mile). Resource will cover up to a 300mi area around their home.

Position Summary: We are seeking a Field Engineer to support the client customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and a strong understanding of data center operations.

Key Responsibilities:

• Troubleshoot and resolve issues across IT infrastructure including client and multi-vendor enterprise systems, servers, storage, and networking.
• Perform rack and stack, hardware installations, disk drive and memory replacements, and hot swaps.
• Utilize software tools for daily operations and troubleshooting in a data center environment.
• Provide client-facing support with professionalism and technical expertise.
• Collaborate with team members during a 4590 day training period; you will not be expected to work solo during this time.

Training:

• This resource will be put through a 16-week training period. Following the 16 weeks, they will graduate and then be added to an ON CALL rotation. By this time the expectations is that this resource can be dispatched and service clients onsite alone vs. needing a team lead with them.
• 8 weeks of training is virtual via instructions/online modules
• 8 weeks of training is OTJ (in field with team leads)
• 2 of the 8 weeks training will be conducted in person in Alpharetta, GA + Colorado Springs, CO. The resource will be flown out/can drive if local
• ON CALL ROTATION Once graduated and added to on call rotation, this resource will be on call for a full week. This will happen every 3-7 weeks/as needed

Qualifications:

• Must be a U.S. citizen with a valid drivers license, active car insurance, the ability to pass a full drug screening (including marijuana), and a reliable mailing address.
• Candidates must successfully pass both a criminal background check and a credit check.
• Requires 23 years of hands-on experience working with servers, cabling, workstations, routers/switches, and general network infrastructure.
• This is a break/fix role, so candidates should have direct experience performing hardware repairs and replacements.
• Must be proficient in replacing hardware components such as disk drives, memory DIMMs, and performing hotswaps and installations.
• Prior experience working in data center environments is strongly preferred, including rack-and-stack work.
• Must have strong communication skills and be comfortable interacting with clients.
• CompTIA A+ certification is preferred but not required.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Apex team member can provide.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other.