Client Service Transaction Associate

Client Service Transaction Associate

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What You'll Be Doing

As a Client Service Transaction Associate, you will support the Private Banking Team by processing high-risk transactions while adhering to compliance policies, internal controls, and procedures. High-risk transactions include, but are not limited to, money movement, account maintenance, and new account opening. You'll handle daily servicing and ensure timely resolution of client and banker requests by leveraging your product knowledge and available tools to efficiently execute transactions. In this role, you'll collaborate with Client Service Advisors, Associate Private Bankers, and Private Bankers to ensure client requests are executed accurately, allowing bankers to deepen client relationships.

At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Transaction Processing – Ensure documentation related to transactions is properly authenticated, approved, completed, and follows key procedures. Accurately and timely enter client transactions for execution and retain transaction documentation for retention purposes.
• Issue Resolution – Monitor and clear deposit exceptions within 30 days. Respond to client inquiries and, as appropriate, route requests to the proper department while keeping clients and the Private Banking team updated or assisting in additional requested items to complete tasks.
• Policy Adherence – Actively keep informed of changes to policy and procedure that will impact deposit and credit portfolios. Promote an environment that supports diversity and reflects the CIBC brand.
• Team Collaboration – Work closely with Client Service Advisors, Associate Private Bankers, and Private Bankers to ensure appropriate and accurate client requests are executed, supporting the expansion and deepening of client relationships.
• Other Duties – Complete other related duties as assigned.

Who You Are

• Experienced and Qualified. You have a Bachelor's degree and a minimum of 2-3 years' experience in a private/personal/commercial banking or wealth management role, OR in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 2-3 years' experience in a private/personal/commercial banking or wealth management role.
• Detail-Oriented. Strong organizational skills and attention to detail are essential.
• Problem Solver. Able to research deposit and credit issues and utilize operations resources to resolve customer issues while keeping clients and the local Private Banking team informed during the process.
• Collaborative. Ability to foster and maintain internal relationships with a high level of competency and demonstrated experience working in a professional team environment.
• Knowledgeable. Experience with deposit products and relationship management (or equivalent skills) required. Bachelor's Degree in Business, Finance, Accounting, Real Estate, or Economics preferred.
• Tech-Savvy. Proficient in Microsoft Office products with advanced knowledge of financial analysis and modeling.
• You Value Diversity. You promote an environment that supports diversity and reflects the CIBC brand.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000 - $70,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members. Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process. This position does not offer visa sponsorship.

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: IL-120 S LaSalle St

Employment Type: Regular

Weekly Hours: 40

Skills: Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

At CIBC, we are in business to help our clients, employees, and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork, and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees, and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.