Associate Mgr, Help Desk Support

Associate Manager/Supervisor

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

This is a hybrid/remote position. Candidate must be able to commute to the primary office location with an expectancy of being in the office a minimum of five (5) days per month for team meetings, planning sessions, and operational oversight.

Required Qualifications:

• Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
• Minimum of 1 year of experience in a management, supervisory or team lead role (official direct report experience).
• Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
• Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow).

Preferred Qualifications:

• Proven track record in implementing and managing a ticket auditing/quality assurance program.
• Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
• Certification in a supported clinical application module (e.g., Epic Certification).

Education:

Associate or Bachelor's degree in Information Technology, Healthcare Administration, or a related field is preferred, but we also strongly consider candidates with an equivalent combination of experience and education.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $46,988.00 - $112,200.00

Great benefits for great people:

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.