Associate Director, New Mexico Implementation (residence In New Mexico Required) - Priority Deadline: 11/21 - Req002309_1

Associate Director, New Mexico Implementation

College Readiness Assessments

Location: Santa Fe, New Mexico (with 2-3 days in-office at New Mexico Public Education Department (PED) and 2-3 days remote each week)

Type: This is a full time role

Preferred Application Deadline: Friday, November 21

About the Team

The College Readiness Assessments (CRA) division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school. The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant. The State Implementation Management team is a close knit, high performing team dedicated to providing a high level of implementation support to our statewide partnerships. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators. Internally, this team partners closely with our Operations team members as well as State and District Partnership colleagues.

About the Opportunity

As the Associate Director on the State Implementation Management team for the New Mexico Implementation, you are responsible for supporting the New Mexico SAT assessment implementation onsite at the New Mexico Public Education Department (PED) in Santa Fe, New Mexico. As the State Coordinator of New Mexico\'s state-provided SAT School Day program, you will be the primary contact for PED, district test coordinators, and school test coordinators as they implement the state-provided SAT assessment for their federal accountability test. You will collaborate with senior level leaders within PED and the College Board State Implementation Management team, working closely with the College Board State Implementation Manager assigned to the New Mexico project to align on goals, solve problems, and deliver an exceptional customer experience. You will be most successful in this role if you are a hands-on, flexible project manager, with strong communication and collaboration skills, with strong judgment, who is willing to go above and beyond standard Project Management practices to lean-in as the project requires. In this role, you will provide:

Implementation Support (60%)

- Facilitate meetings and communicate formally and informally with internal and external stakeholders.

- Act as SAT subject matter expert to provide guidance to PED, district test coordinators, and school test coordinators.

- Act as a voice of the customer during policy, process, and solutioning discussions.

- Contribute to the development of training materials for use in NM. Lead training sessions as needed with customers.

- Directly support the New Mexico Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.

- Work closely and collaboratively with College Board\'s NM Implementation Manager and Project Manager to meet project schedule.

- Assist the state contract implementation management team\'s NM Implementation Manager and Project Manager with risk and issue management.

- Conduct proactive readiness outreach to prepare schools and districts for administering digital tests, including formal on-site preparedness visits at selected schools.

Stakeholder Communication and Management (25%)

- Communicate formally and informally about the project and its status to people within and outside the project team, including across PED bureaus.

- Organize, update, and maintain information repositories including documentation, schedules, and tactical information for NM school and district test coordinators.

- Respond to district and school inquiries via email and phone, providing implementation and technical support as needed. Escalate issues to the Implementation Manager or PED as appropriate.

Process Development and Continuous Improvement (15%)

- Work with State Implementation Management team to contribute to state implementation processes for the new digital SAT Suite of Assessments.

- Contribute to process recommendations and assist in future implementations. Perform ad-hoc duties or tasks as assigned.