IT System Support Analyst - IT Ops

It System Support Analyst

The Chevron Engineering and Innovation Excellence (ENGINE) Center in Bengaluru, India brings together the resources and expertise of the Chevron global network with talent in India to enhance agility and technological innovation to optimize solutions for the world's current and future energy challenges. As one of the leading energy providers worldwide, Chevron is involved in the production of crude oil and natural gas, manufacturing of transportation fuels, lubricants, petrochemicals, and additives, and the development of enabling technologies.

Chevron's vision is to be the global energy company most admired for its people, partnerships, and performance. With a clear purpose to develop affordable, reliable, ever-cleaner energy that enables human progress, we believe human ingenuity has the power to solve any challenge and overcome any obstacle. Meeting the world's growing energy needs requires the pursuit of innovations and advancements that deliver a better future for all.

About the Position

The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.

Chevron ENGINE supports global operations, and work hours are aligned to business needs. Standard working hours are 8:00 AM to 5:00 PM or 1:30 PM to 10:30 PM, Monday to Friday. These may evolve based on operational or business requirements.

Key Responsibilities

• Provide technical support and troubleshooting for internally developed software applications and vendor software packages.

• Monitor system performance and ensure the availability and reliability of software applications.

• Collaborate with development teams to resolve software issues and implement updates or patches.

• Manage software installations, configurations, and upgrades.

• Document support processes, procedures, and troubleshooting steps.

• Assist in the evaluation and selection of new software solutions to meet business needs.

• Conduct training sessions for end-users to ensure effective use of software applications.

• Maintain strong relationships with software vendors to ensure timely support and updates.

• Participate in the development and implementation of IT policies and procedures.

• Stay current with industry trends and emerging technologies to provide innovative support solutions.

About You

We know our greatest resource is the ingenuity, creativity, and innovation of our people. Applications from motivated, talented individuals with a keen interest in the energy industry are encouraged.

To be considered for this role, applicants should have:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

* 2-5 years of experience

* At least 2 years of proven experience as an IT System Support Analyst or similar role.

* Skilled in supporting internally developed software

* Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance, and deployment.

* Skilled in troubleshooting and resolving software issues.

* Skilled in database management and query languages (e.g., SQL).

* Experience implementing cybersecurity best practices in application support.

* Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)

* Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.

* Excellent business analysis, problem-solving, and analytical skills, and attention to detail.

* Excellent communication and interpersonal skills, as well as being customer service-oriented

Preferred Qualifications:

* Experience with ITIL or other IT service management frameworks.

* Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.

* Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).

* Familiarity with low code platforms (e.g., Power Platform)

What We Can Offer You

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way. Have the opportunity to take part in world-leading energy projects, advance your professional development and expand your career within an inclusive and collaborative workplace.

• Join a workplace where innovation, collaboration, and safety are at the core of how we work.
• Work in thoughtfully designed environments that support focus, well-being, and innovation enhanced by digital tools that enable seamless collaboration.
• Grow through structured learning, mentorship, and opportunities to contribute to impactful projects that align with Chevron's values and business priorities.
• Access comprehensive benefits that support your health, well-being, and work-life balance.
• Engage with emerging technologies and digital solutions that are shaping the future of energy and enterprise.

Diversity, Equity & Inclusion Statement

Chevron values inclusivity and promotes a workplace that seeks to welcome contributions from all people. We encourage people of all abilities, genders, cultures, and backgrounds to apply. Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future. Chevron participates in E-Verify in certain locations as required by law.