Customer Service Specialist

Customer Service Specialist

We have an exciting opportunity for a Customer Service Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Provides end-to-end support for Chevron Philippines Inc.'s StarCard and StarCash programs, including account setup and maintenance, customer and merchant assistance, transaction processing, troubleshooting, and compliance screening
• Manages StarCard Online (SCOL) user registration and support, responds to web-based customer inquiries and complaints, and generates various StarCard reports
• Processes refined and lubricant orders via phone and email, ensures timely communication of order issues, collaborates with cross-functional teams to resolve customer concerns
• Executes various support processes, including generating sales and back-order reports, handling material and delivery-related inquiries, maintaining service station contact lists, and coordinating customer requests for statements, invoices, and account setup
• Participates in business and systems training activities to enhance knowledge, support new processes, and improve overall service delivery
• Drives operational efficiency and service improvement by identifying and sharing best practices, collaborating with team members to meet performance goals, and continuously enhancing customer service standards

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in business-related courses or equivalent degree
• Knowledgeable in SAP and Salesforce
• Good understanding of Order to Cash process
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base

Everything we do at Chevron is guided by our values and our commitment to the Chevron Way. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.