Customer Service Representative

Customer Service Representative (English And Mandarin Bilingual)

We have an exciting opportunity for a Customer Service Representative (English and Mandarin bilingual) role. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Receives enquiries and orders from customers via email or web-based ordering system
• Submits price quotations for each delivery and enters the order into the web based online ordering system
• Checks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable
• Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
• Communicates information back to customer or affiliate office and requests approval for all extra charges
• Analyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
• Provides advice to customers on simple product applications and properties of our lubricants
• Simple reporting from analytical dashboard for reporting and daily work
• Provides back-up to other offices in the event of illness or extended vacations
• This job may require after office work

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in any field
• Candidate must be fluent in English and Mandarin to ensure that business operations with international customers are facilitated effectively
• Two years minimum work experience
• Experienced in managing customer expectations providing relevant advice including delivery locations and facilities
• Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements
• Experience of working with credit departments ensuring clearance of orders
• Must be able to deal with a worldwide customer base and communicate with people for whom English is not their first language
• Excellent team working and capable of working to own initiative including confidence to make appropriate decisions
• Proven capability to work to deadlines, working under pressure and ensuring delivery of required service

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.