Senior Technical Account Manager - Ultrapure Acid

Senior Technical Account Manager - UltraPure Acid

Primary Location: Home Based - Canada

Reports to: UPA Commercial SLT

Compensation: $150-160,000.00 CDN + Bonus and Benefits (salaried, exempt)

Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.

About This Role And About You

The Senior Technical Account Manager for UltraPure Acid (UPA) plays a pivotal role in bridging technical expertise with commercial strategy to support high-purity chemical manufacturing operations. Operating in a home-based capacity, this role is responsible for managing key customer relationships, contributing to strategic planning, leading/co-leading internal coordination across supply chain, quality, engineering, and commercial teams, and leading / supporting special projects as they arise.

This role serves as the primary technical-commercial liaison for major clients, including Fujifilm, KPPC, Micron, Kanto US, and High Purity Products, driving alignment between customer's product needs, our plants' capabilities and our business objectives. Responsibilities include active management of the business including, but not limited to, customer on-boarding, customer experience management, NCR management (non-quality related), and driving solutions during planned and unplanned plant downtime.

Success in this role requires strong analytical skills, a collaborative mindset, and the ability to manage both tactical tasks and strategic initiatives that impact the short and long-term growth of the UltraPure Acid business.

This role has overlap with Sr. Business Manager role and requires strong emotional quotient (EQ), ability to work with ambiguity, demonstrate flexibility to lead or facilitate as the situation dictates.

Qualifications

• A bachelor's degree in engineering, chemistry, or a related technical field is required; advanced degrees or certifications in manufacturing or process engineering are preferred.
• Minimum of 10 years of progressive experience.
• Proven experience in leading in a technical environment, preferably in chemical manufacturing or high-purity products.
• Strong financial acumen and ability to present business results to senior leadership.
• Excellent communication and negotiation skills.
• Experience with customer relationship management and supply chain coordination.
• Ability to manage cross-functional teams and drive strategic initiatives.

Responsibilities

Customer & Market Engagement

• Serve as the primary techno-commercial contact for key customers including Fujifilm, KPPC, Micron, Kanto US, and High Purity Products. Ensure the customers receive the desired product from the appropriate plant while maximizing margins.
• Ability to connect at other downstream Semiconductor Fabs like Intel, TSMC, and tier 2 and 3 fabs to drive technical needs and market Chemtrade products.
• Oversee customer onboarding processes including credit applications and administrative setup.
• Work with the CXi team (customer experience management team) on quarterly customer experience surveys and implement feedback-driven improvements.
• Maintain and update the Commercial Prospect List and communicate regularly with the Sales Team.
• Engage with the customer to identify leading edge customer requirements and engage the manufacturing team to capture these requirements in the business continuous improvement plan.
• Ensure the Change Horizon Log changes by the business manufacturing team are communicated and understood by the customer per the required communication timeline requirements.

Strategic Planning & Financial Oversight

• Contribute to the development of the Annual Plan and the 3-year Long Range Plan.
• Contribute to the Commercial Business Strategy with input from technical, supply chain, pricing teams.
• Contribute to the Monthly and Quarterly Business Results to SLT leadership.
• Support SLT preparation for Monthly Executive Meetings and Quarterly Town Halls.

Operational & Supply Chain Coordination

• Participate in Monthly IBP UPA Consensus and S&OP meetings.
• Manage internal communications with Customer Service and Supply Chain teams.
• Support Engineering Project Communications and UPA-related initiatives (e.g., ISOs, connections).

Contract & Pricing Management

• Participate in commercial contract negotiations and reviews.
• Contribute to pricing strategies.

Team Leadership & Collaboration

• Facilitate Monthly UPA Team Meetings focused on commercial strategy.
• Collaborate with Plant and Technical Managers to align commercial and technical objectives.

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities, skills, and experiences of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences and perspectives to drive our business forward, and see our diversity as one of our greatest strengths.

To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups (ERGs), which are open to all employees. These employee-driven groups provide platforms for employees to share their perspectives, contribute their ideas, and help shape our inclusive and respectful culture and provide vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

Join us in our journey towards building an inclusive workplace that promotes the personal and professional development of our employees.

Additionally, we understand the importance of work-life balance and the well-being of our employees and their families.

That is why we proudly offer a range of family-friendly benefits, and opportunities for career growth and advancement.

We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of its employees