Implementation Manager Sr - Merchant Services

Senior Implementation Manager- Large Enterprise

Are you a driven and collaborative Payments professional seeking leadership opportunities with strategic implications? If so, you've found the right team.

As a Senior Implementation Manager- Large Enterprise in JPM Merchant Services, you will lead the Implementation Project Management team for Merchant Services Implementations for JPM's largest clients. This leadership role is responsible for helping to drive consistency in execution across the team while improving the client experience and efficiency of the implementation activities. The position requires executive level engagement with channel partners and Merchant Services teams across the firm.

Job Responsibilities

• Lead and motivate project team members, fostering a collaborative and productive work environment.
• Guide, support, and provide feedback to team members to ensure high performance.
• Collaborate with cross-functional leadership on strategic initiatives, influencing decisions to ensure the needs and experience of the client are appropriately accounted for.
• Maintain effective and standard operational processes; operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• Improve and maintain a controlled environment.
• Lead large programs and projects; evaluate project outcomes and identify opportunities for process improvements.
• Cultivate and maintain relationships with business partners built on trust and accountability.
• Navigate systems and tools, and partner with cross-functional, cross U.S. teams to solve client requests.
• Manage competing priorities and set expectations accordingly.
• Influence, educate, and connect teammates and customers to technology.

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication and interpersonal skills essential for collaborating with others and speaking with customers or clients.
• Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
• Research, champion, advocate and follow through on issues/questions.
• Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
• Strong knowledge of Microsoft Excel, PowerPoint & SharePoint
• Ability to present to executive team as appropriate.
• Proven ability to work well under pressure with minimal supervision.
• Ability to build relationships with clients, internal partners, colleagues, and peers to achieve desired outcomes.
• Ability to balance needs of clients with associated risks and interests of the firm.
• Ability to manage multiple and competing priorities in pursuit of business objectives.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of bankcard or Merchant Services industry and procedures
• Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments.
• Ability to understand multiple complex systems and processes; including JPM Payment Processing platforms.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.