Client Service Associate - KYC Commercial Term Lending

KYC Relationship Officer

The Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization will be the team supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements.

The CBCO KYC Organization is seeking a KYC Relationship Officer who will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.

Core Responsibilities:

• Manage client and partner expectations and understanding in a consultative way
• Exhibit ownership of KYC/AML experience and client experience
• Ensure KYC/AML deliverables are met and hold internal partners accountable
• Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies
• Manage operational risk effectively through diligent awareness of risks in our processes
• Escalate appropriate risk items and drive issues to closure
• Manage client risk effectively by supporting the banker in client selection process
• Independently manage renewal cycle of Due Diligence Forms with Relationship Management Partnership
• Accountable for timely portfolio management while maintaining quality expectations

Required Qualifications:

• Ability to properly identify AML risks and apply the AML/KYC policy concepts
• Strong verbal and written communication skills
• Excellent time management and organizational skills
• Strong analytical and problem-solving skills

Preferred Qualifications:

• BA/BS degree or equivalent work experience in financial services
• Working knowledge of risk factors that may impact specific products and industries
• Ability to multi-task effectively and leverage internal resources
• Excellent attention to detail
• Strong client focus and ability to partner with various internal groups
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Previous credit training or underwriting experience
• Ability to navigate client relationships and product usage