Client Account Services - Vice President

Client Account Services Team Opportunity

If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then our Client Account Services team within JP Morgan Chase may have a great opportunity for you. This role supports Corporate and Investment Bank Global Trading Services by driving efforts to understand, challenge, and continuously improve our account related processes. As a member of our team that has locations across the globe, you will be responsible for identifying areas for control enhancement and process improvement, key control and operational risk management oversight, and act as the single point of contact for all functional control partners. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Client Operations Manager III in the Corporate and Investment Bank, you will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance which will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. As the first line of defence for Client Account Services (CAS), business operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

Job Responsibilities:

• Cross-Team and Location Collaboration: Facilitate effective interaction and connectivity across CAS operations, sub-lines of business, functional partners, and governance teams.
• Process Improvement & Controls: Develop, implement, and enhance operational processes, control points, and procedures for emerging areas, supporting audit and regulatory requirements.
• Strategic Solutions & Efficiency: Identify, assess, and deliver strategic solutions through end-to-end project management to improve business efficiency and resilience.
• Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, including relationship managers, sales, product teams, and global support functions.
• Data Analysis & Reporting: Perform data analysis to support key initiatives, team productivity and prepare presentation materials for senior management and stakeholders.
• Risk & Issue Management: Lead risk analysis, real-time control issue detection, escalation, root cause analysis, remediation, and manage issue tracking through to closure.
• Client Experience & Satisfaction: Deliver seamless client experiences, resolve complex queries, and implement actions to maintain or improve client satisfaction ratings.
• Innovation & Change Initiatives: Lead complex non-BAU tasks, including projects, innovation, and automation initiatives, contributing to the design and creation of new systems and procedures.
• Compliance & Protocol Adherence: Ensure strict adherence to departmental procedures, protocols, and escalation processes, acting appropriately to manage risks and regulatory requirements.
• Project Management & Problem Solving: Drive and manage fast-paced projects, creatively and pragmatically solving operational and business challenges.

Required Qualifications, Capabilities, and Skills:

• Extensive Industry & Leadership Experience: Over 12 years of industry experience and 5+ years managing teams, with strong people development and coaching skills.
• Collaboration & Teamwork: Ability to work collaboratively across multiple locations, time zones, and organizational levels, fostering teamwork and positive relationships.
• Change Leadership: Skilled in influencing, driving change, automation, efficiency, and continuous improvement across the organization.
• Critical Thinking & Problem Solving: Strong analytical and critical thinking skills to structure, assess, and resolve complex issues pragmatically and effectively.
• Organizational & Time Management: Highly organized, able to balance and prioritize multiple deliverables, and perform under pressure with acute attention to detail.
• Effective Communication: Delivers clear, impactful messages through both oral and written communication, including presentations to senior management.
• Adaptability & Motivation: Motivated, adaptable, and resilient in fast-paced, dynamic environments, inspiring others with a collaborative attitude.
• Risk & Controls Focus: Deep understanding of operational risk, controls, and escalation protocols, with a proactive approach to issue management and resolution.
• Data-Driven Decision Making: Uses quantitative and qualitative data to drive decisions, identify risks, and support business objectives.
• Excels in using Microsoft suite: PitchPro+ and able to quickly learn various other tools/platforms.

Preferred Qualifications, Capabilities, and Skills:

• HR & Confidentiality Expertise: Manages sensitive staff issues in partnership with HR, maintaining confidentiality and demonstrating corporate banking industry knowledge, preferably in Trading Services (Collateral).

Additional Information:

• Shift Schedule: EMEA Shift (4:00PM - 1:00AM PHT / 5:00PM - 2:00AM PHT)
• Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.