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Customer Service Rep

Troubleshoot and resolve internet and voice service issues for residential customers
Orlando, Florida, United States
Entry Level
1 week ago
Spectrum

Spectrum

Provides cable TV, high-speed internet, home phone, and mobile services to residential and business customers across the United States.

Customer Service Representative, Internet/Voice

Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative, Internet/Voice, at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.

At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.

As a Customer Service Representative, Internet/Voice, you will work from one of our call center locations where you will help optimize the high-speed services for our internet and voice technology, using diagnostic tools and troubleshooting guides to provide efficient resolution.

We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you'll have the tools and resources needed to build a long and successful career with us.

Position details:

  • Full-time
  • Entry-level
  • Paid on-the-job training
  • Hourly
  • Career progression opportunities - earn more as you grow
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Customer Service Rep
Orlando, Florida, United States
Customer Success
About Spectrum
Provides cable TV, high-speed internet, home phone, and mobile services to residential and business customers across the United States.