Credit Services Specialist (workforce)

Credit Services Specialist

This role is part of the Workforce Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.

Location: 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)

What Our Credit Services Specialists Enjoy Most

• Helping our clients achieve their goals.
• Being trained by and learning from an experienced supervisor.
• Working collaboratively with team members to ensure success.
• Identifying and presenting improvement opportunities.

Essential Responsibilities Of The Position

• Track customer support work queues while remaining within established Service Level Agreements (SLA) standards.
• Provide regular campaign status reports, issue logs, and operational updates to stakeholders.
• Respond to customer requests received through various media including email, letters and telephone.
• Identify methods to align processes and procedures to improve efficiency, quality, and compliance.
• Actively participate in training and coaching activities in order to improve service.
• Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
• Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
• Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
• Perform other duties as requested by supervisor.

What You'll Bring To Spectrum

Required Qualifications

• Experience: 2+ years of general experience in collections, customer service, or retail work environment.
• Experience: 2+ years experience processing and resolving both routine and complex customer support requests.
• Education: High school diploma or General Educational Development (GED) Certification.
• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures.
• Skills: Effective verbal and written communication.
• Adherence: Available to work within the hours of operation. Consistent and punctual attendance.

Preferred Qualifications

• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Hands-on experience with advanced dialing methods.
• Experience with analytical and documentation tools: Jira, SharePoint, Snowflake, SQL, Tableau.
• Possess effective verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers.
• Effective accuracy and problem-solving ability.
• Ability to perform effectively in a fast-paced multi-tasking environment.
• Ability to make sound business decisions.
• Proficient knowledge of Microsoft Office applications.
• Work history of accountability and dependability.

Spectrum Connects You To More

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Total Rewards: See all the ways we invest in you—at work and in life

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.