Help Desk Technician (tier 1)

Help Desk Technician (Level I)

Robert Half is proactively recruiting help desk technicians (level i) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused it professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.

responsibilities:

• provide first-line technical support for desktops, laptops, mobile devices, and peripherals
• troubleshoot hardware, software, connectivity, and account access issues
• escalate complex issues to tier ii/iii teams as needed
• document incidents and resolutions in a ticketing system
• deliver excellent customer service to internal users

requirements:

• 1+ year of it support or help desk experience
• working knowledge of windows os, microsoft 365, and basic networking
• experience with ticketing systems (servicenow, jira, zendesk, etc.)
• strong communication and problem-solving skills

robert half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. we offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. robert half works to put you in the best position to succeed. we provide access to top jobs, competitive compensation and benefits, and free online training.