Account Manager - Activité Ferroviaire (H/F)

CFL Multimodal Commercial Role

CFL multimodal, which includes transversal services for the operational companies of the Freight activities of CFL, is recruiting within its Commercial Direction a:

Your role:

- Ensure regular contact with the client

- Analyze and evaluate documents related to tenders and price requests

- Conceptualize client needs, calculate and prepare tariff offers

- Support sales managers in obtaining new contracts

- Ensure the correct understanding of the services sold and client expectations among the departments involved in contract execution (operations, billing, quality)

- Coordinate the implementation of new traffic with the different departments involved

- Produce specific statistics and reports for the follow-up of contracts and services related to the contracts

- Monitor operational performance related to the services ordered by client (including the management of deviations and the search for alternative solutions)

- Ensure the correct execution of the service sold to the client

- Follow a weekly statistical report of the number of orders and turnover per client

Your profile:

- Commercial or transport/logistics training (minimum Bac+3)

- You place customer satisfaction at the heart of your activity

- Minimum experience of 3 years in a similar position, knowledge of the railway world is an asset

- Perfect mastery of French, German and English

- Good analytical capacity of figures

- Ability to process a large volume of data, to prioritize and extract essential elements. Creative

- Excellent interpersonal skills and telephone ease

We offer you:

An enriching and dynamic work environment

We are committed to supporting the development of our activities in respect of our priorities: your health and safety at work, the quality of the work provided, our social and environmental responsibility.

Benefits: Annual bonuses, additional leave: two half days allocated for the end-of-year holidays and additional leave linked to seniority. Restaurant vouchers and a gift voucher for the end of the year. A Sympass card allowing you to benefit from discounts on your purchases and leisure activities and the free use of your train travel on the BENELUX network, for you and your family. Free parking on all our sites, a company restaurant, and a gym.

Our recruitment process:

A first telephone exchange with our recruiter to present the position, understand your professional project and answer your first questions. A second business/HR interview to learn more about the details of the position with your future manager. So, ready to take on the challenge? Click on the "Apply" button below!