Customer Service Supervisor

Customer Service Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

HOE MAAK JIJ ONZE KLANTEN BLIJ?

Door de relatie met de klant te onderhouden, waarbij je onze Customer Service-afdeling aanstuurt! Hoe ga je dat doen? Door oog te hebben voor de vragen en behoeften vanuit de klant. The dynamics are great – you will never get bored! Coaching skills you have to organize and guide your team. And opportunities for improvements will not go unnoticed by you!

WAT GA JE DOEN ALS CUSTOMER SERVICE SUPERVISOR?

You are the leader for the team and you are the point of contact for our customer! You will signal and solve deviations in the achieved productivity and quality. Furthermore, you will monitor the performance, where you will guide your team and help them with their development. Furthermore, you will prepare various reports and participate in projects aimed at improvement.

Onderhouden van de klantrelatie;

Organizing, coaching, and guiding of your team;

Monitoring productivity and quality performance;

Signaling opportunities for improvements and participating in projects;

WAAROM PAST DEZE ROL BIJ JOU?

You are crazy about the logistics world! Possibly you have completed a secondary or higher education in logistics;

Experience in Customer Service in a B2B environment;

You can make yourself well understood in English in conversation and by mail;

You possess coaching skills to help your team with their development;

WAAR KOM JE TE WERKEN?

You will work at our location in Venray. There you will be the leader of the Customer Service department. You will not be alone! Your team consists of 5-10 people. You will be found both in the office and in the warehouse, so keep your work shoes close! Furthermore, you will receive coaching on the job from the Operations Support Manager, to whom you will report.

WAT BIEDEN WIJ JOU?

At CEVA Logistics in Venray we offer you, besides a nice job, the following:

A gross salary between €3,149 and €4,312 depending on your work experience and education level;

A one-year contract with a prospect of a permanent position;

Growth opportunities towards, among others, Operations Support Manager or Contract Supervisor (and more);

25 vacation days, 40 ADV hours, and the possibility to buy extra leave;

Profit sharing of max. 3% with positive company results;

Good pension plan, travel reimbursement, and 8% holiday bonus;

Possibility to participate in our CEVAfit program;

And the opportunity to develop yourself through our CEVA Academy.

HOE WORD IK EEN COLLEGA?

Simple! You can apply by sending your letter (optional) and CV to Remco Hendrikx, Corporate Recruiter, via remco.hendrikx@cevalogistics.com. You can also contact me by calling +31 (0)6 83 22 25 39 (also reachable via WhatsApp).

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.