Customer Service Representative

Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Are you service oriented? Do you know how to keep customers happy and can you keep the overview? Then this role is for you!

We are looking for a Customer Service Employee for our location in Venray! In this role, you are the first point of contact for our customers. You inform them about the status of the goods flow and manage the administrative processing of it. You have continuous contact with our customers and the warehouse about order processing and you ensure that any challenges are proactively tackled together with your team! In addition, you ensure correct administration, various reports and maintain your internal and external KPIs.

As Customer Service Employee you are part of the Customer Service team of 5 colleagues. The atmosphere is professional and informal. You report to the Office Supervisor and your working hours vary between 08:00 and 17:00.

WHAT ARE YOU GOING TO DO?

As a Customer Service Specialist you will:

• Monitor the handling of orders by the warehouse team;
• Prepare, process and check required documents in accordance with the guidelines;
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews, KPIs);
• Ensuring a good customer relationship by providing correct and timely information and maintaining contact with the customer; and
• Participate in projects aimed at improvement within the LEAN philosophy with themes such as 5S and Kaizen.

WHAT ARE WE LOOKING FOR?

We are looking for someone who brings the following knowledge and experience:

• MBO/HBO work and level of thinking, possibly supplemented with a course in logistics;
• Experience with service-oriented work;
• Social and communication skills;
• Stress resistant;
• Command of the English language in speech and writing;
• Good knowledge of MS Excel is a plus;

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics there are plenty of opportunities to get the best out of yourself and your career. Besides a dynamic environment in which we achieve our goals at a rapid pace and in a result-oriented manner, we offer a position with room for fun and connection. This role can be the first step in a broad career path within our organization. The possibilities to walk your own path are endless!

In addition, we offer:

• A competitive gross salary between € 2,593 and € 3,547 depending on your work experience and level of education;
• An annual contract with a view to permanent employment;
• 25 vacation days + 40 ADV hours (only with a fulltime employment) and the option to buy or sell extra leave;
• Profit share of max. 3% in case of positive company results;
• Good pension scheme, travel allowance and 8% holiday pay;
• Possibility to partially work from home (negotiable in consultation);
• Opportunity to participate to our CEVAfit program; and
• The possibility to develop yourself by means of our CEVA Academy.

ABOUT TOMORROW

Apply directly via the button or contact Remco Hendrikx, Corporate Recruiter, for more information.