Enterprise Saas Implementation Manager

Enterprise Saas Implementation Manager

Join a fast-paced startup environment in fintech headquartered in Mountain View, CA. Be the face of our company during client onboarding. Make clients successful by being hypothesis-driven and obsessed with our product.

As our Enterprise Saas Implementation Manager, you will play a pivotal role in engagement, delivery, deployment and onboarding of CENTRL's clients. You will have a primary role in delivering next-gen third party risk and diligence built on automation, analytics and intelligence.

Responsibilities include:

• Leading new client onboarding and implementation engagements across multiple verticals
• Helping clients and partners implement our products and plan projects effectively
• Demonstrating thought leadership and developing trust with the client by developing in-depth knowledge of their business and vertical
• Providing guidance and recommendations on platform configurations to achieve client use case and business process needs
• Assisting clients with analytics and reporting needs on the CENTRL platform
• Driving the continuous improvements of our implementation methodology
• Presenting CENTRL solutions with compelling business benefits, and, on occasion, assisting sales team with demo and client proof-of-concept setups
• Working directly with CENTRL's Product Management team on understanding the product roadmap, uses and application of new product features, and providing input internally on roadmap planning based on client and vertical learnings

Minimum qualifications include:

• 2+ years of experience in a client-facing role combined with technical product expertise
• Very comfortable with clients and providing constructive guidance on their needs & use cases
• Expertise with Enterprise software platforms and solutions
• Strong organizational and multitasking skills, with prioritization and focus
• Excellent project management, planning, organization, and influence skills
• Cross-functional skills with an ability to cultivate relationships with all other departments
• Education: MBA/BS, with evidence of technical experience or equivalent relevant experience
• Excellent analytical and quantitative skills; strong bias towards data-based decision making
• An eagerness to contribute to the success of a fast-paced, start-up environment
• Strong passion for innovating on market-leading products

Preferred qualifications include:

• Experience in working with and managing partners in implementation projects, including global system integrator and packaged software vendors.
• Experience with commercial and legal negotiations working with procurement, legal, and business teams.
• Ability to work with sales engineers and customer's technical leads to inventory existing software estate, define migration plans, and build business cases for migrations.
• Master's degree in Computer Science or Engineering.

CENTRL offers:

• Competitive salary, performance bonus, and company equity
• Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
• Generous PTO

CENTRL's platform helps banks, financial institutions, asset owners and other companies manage their Fund & Investment, Custodial, & Securities Due Diligence, Third-Party Risk, & Cyber Security, all areas that are ever-changing, growing, and global issues.

CENTRL is a SaaS-based platform, serving companies in multiple verticals and geographies.

At CENTRL, we believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our customers.

We live and breathe these values every day. And together, we're committed to helping our customers solve real business challenges with CENTRL technology.