Customer Service Supervisor - The Woodlands, TX

Customer Service Supervisor

The Customer Service Supervisor oversees daily operations of the customer service team, ensuring high-quality support and satisfaction across all customer interactions. This role combines leadership, coaching, and problem-solving to maintain service excellence and drive continuous improvement.

Key Responsibilities

1. Supervise and support a team of customer service representatives, including scheduling, training, and performance management
2. Monitor service metrics (e.g., response time, resolution rate, customer satisfaction) and implement strategies to improve outcomes
3. Handle escalated customer inquiries and resolve complex issues with professionalism and empathy
4. Collaborate with cross-functional teams (e.g., billing, operations, IT) to streamline processes and enhance customer experience
5. Conduct regular team meetings and one-on-ones to foster engagement and development
6. Ensure compliance with company policies, procedures, and service standards
7. Assist in recruiting, onboarding, and training new team members