Client Service Representative

Client Service Representative

Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you! CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.

Job Summary

• Be the first point of contact for our valued customers, receiving and processing roofing work orders
• Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
• Build strong relationships with customers and collaborate effectively with our internal offices across North America
• Educate customers on their roofing needs based on information relayed from our field offices
• Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
• Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
• Conduct professional conversations with customers via phone and email
• Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
• Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Candidate Qualifications

• Thrives in a fast-paced environment and enjoys exceeding customer expectations
• Possesses excellent communication and interpersonal skills, both written and verbal
• Demonstrates strong organizational skills and the ability to prioritize tasks effectively
• Has a keen eye for detail and accuracy
• Proficiency in using a CRM system (like Salesforce) is a plus
• Experience in the roofing industry is preferred, but not required

Premier Benefits:

• 2 Health Insurance Plans:
  • Free "Core Plan" - Free Medical & Dental
  • "Buy Up Plan" - Features a lower deductible for Medical
• Vision Plan
• Free Life Insurance and AD&D Insurance
• Traditional 401K with Company Match
• Roth IRA with Company Match
• Paid Holidays and Vacation
• Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Referral Bonuses
• Dayshift Hours
• Growth Opportunities

CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer.