Help Desk Administrator

Help Desk Administrator

Centerfield is seeking a dedicated and resourceful Help Desk Administrator to provide exceptional technical support during night and weekend hours. This role ensures uninterrupted IT support for employees and systems outside regular business hours, maintaining high service standards and quick issue resolution.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system.
• Monitor and respond to help desk requests during assigned shifts.
• Troubleshoot hardware, software, network, and system issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
• Maintain accurate documentation of issues and resolutions in the ticketing system.
• Perform routine system checks and maintenance tasks during off-peak hours.
• Support onboarding/offboarding processes during night/weekend shifts.
• Ensure compliance with IT policies and procedures.
• Collaborate with day-shift IT staff for seamless handovers.

Qualifications:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a help desk or technical support role.
• Strong knowledge of Windows/Mac OS, Office 365, and common enterprise applications.
• Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., Zendesk, Jira).
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Willingness to work night shifts and weekends consistently.

Preferred Skills:

• Experience in a 24/7 support environment.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

Shift Details:

Schedule: Night shifts (3 PM – 12 AM) and weekends (Saturday & Sunday). Flexibility may be required based on business needs. Must be able to lift up to 30lbs.

Competitive compensation and shift differential. Opportunity to work with a dynamic IT team. Growth and learning opportunities in a fast-paced tech environment.